Privacy Policy and Cookies

Introduction

Browsing the Ferbogar website and registering as a User/Customer in the Online Store implies an understanding and acceptance of this Privacy and Data Protection Policy.

Ferbogar has data protection mechanisms in place to safeguard the privacy of its customers' and visitors' personal data, ensuring the legitimacy of the use of processed personal data, as well as guaranteeing compliance with the rights recognized for data subjects.

All the information contained in this text is intended to clearly and unequivocally convey the content of the Privacy and Personal Data Protection Policy, which will be subject to processing under the terms set out in the General Data Protection Regulation.

Types of Collected Personal Data

The personal data collected may only be used for the following purposes:

1. Order processing;
2. Customer communication and inquiry resolution;
3. Processing information requests;
4. Handling complaints;
5. Statistical analysis activities;
6. Verification, maintenance, and development of systems and statistical analyses;
7. Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
8. Fraud prevention and detection;
9. Requesting feedback on purchased products or services;
10. Conducting satisfaction surveys.
11. Managing and participating in events, contests, and campaigns.

Cookie Policy

“Cookies” are small software tags stored on access devices through the browser, retaining only information related to preferences and not including personal data. Ferbogar is responsible for cookies and for processing data obtained through first-party and third-party cookies, determining the purpose, content, and use of the information collected.

What are cookies used for?

Cookies help determine the usefulness, interest, and number of website visits, enabling faster and more efficient navigation by eliminating the need to repeatedly enter the same information.

What types of cookies do we use?

Strictly necessary cookies – Allow website navigation and the use of applications, as well as access to secure areas of the website. Without these cookies, the required services cannot be provided.

Functionality cookies – Store user preferences regarding website usage, so the site does not need to be reconfigured each time it is visited.

Analytical cookies – Used anonymously for statistical analysis to improve website functionality.

How can you manage cookies?

All browsers allow users to accept, reject, or delete cookies and to be informed whenever a cookie is received, usually through the appropriate settings in their browser. Users can configure cookies in the “options” or “preferences” menu of their browser.

However, disabling cookies may prevent some web services from functioning properly, affecting the website's navigation partially or entirely.

Users are considered to have accepted the use of cookies if they continue browsing this page without disabling them first.

Our website also uses social media plug-ins or buttons.

Social media plug-ins facilitate the sharing of pages and content from www.ferbogar.com across various social platforms. For example, they allow users to like (“like”) and share information from our website with their friends on social networks.

To achieve this, plug-ins use cookies to track users' browsing, whether they are members of these platforms or not, and to check if they are logged into the social network during browsing. These cookies also enable targeted advertising on those platforms.

For more information on the use of personal data in relation to social networks, refer to the privacy policies of the respective third-party social networks.

Consent:

We never retain information about our users' personal data except for their IP address, as explained above. However, users may voluntarily register to purchase products or services we offer or to receive information about promotions and content of interest.

Data Subject Rights

Right to Information and Access to Personal Data

At any time, customers can request information about stored personal data, including the category of personal data involved, its origin and recipient(s), retention period, and underlying purposes, as well as the identification of the data controller, the data protection officer, and their contact details.

Right to Rectification and Deletion of Personal Data

If you wish to exercise your right to rectify data, you must send the relevant request, identifying the data to be modified, via email to geral@ferbogar.com. The same procedure should be followed if the customer wishes to exercise their right to delete personal data.

Right to Object and Withdraw Prior Consent

In line with the principle of transparency in personal data processing and customer communications, Ferbogar allows customers to modify their data processing permissions at any time through opt-in and opt-out functionalities.